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Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS (the “Agreement”) CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE AS THESE TERMS & CONDITIONS GOVERN YOUR USE OF THIS WEBSITE.

BY ACCESSING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT WISH TO AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST IMMEDIATELY DISCONTINUE USING AND ACCESSING THIS WEBSITE.

Our Policy

This site has been produced as a guide to clients. The items on this website are general comments only and do not represent advice. The facts of each particular situation may vary and changes in legislation may occur quickly and at any time. We recommend that our specific advice be sought before acting in any of these areas.

Copyright in the information contained within this site subsists under the Copyright Act 1968 (Cth) and, through international treaties, the laws of many other countries. It is owned by Perks unless otherwise stated. All rights reserved.

Our website may contain links to external websites whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours and do not constitute endorsement of material at those sites or any associated organisation, product or service. These external information sources are outside our control. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. By accessing information at or through this site, each user waives and releases the organisation to the full extent permitted by law from any and all claims relating to the usage of the material made available through the website. In no event shall Perks be liable for any incident or consequential damages resulting from use of the material.


What you should do if you are not satisfied with the services you receive

We are continually striving to improve the quality of the advice and service that we offer our clients. Consequently, we have a process in place to handle any concerns expressed to us in-house initially and then, if the concern cannot be dealt with satisfactorily, to seek independent support.

If for any reason you are not satisfied with what we are doing, please take the following steps:

  1. Contact your adviser / accountant and tell them about your complaint. If not resolved to your satisfaction then;
  2. Within five days of receipt of your written complaint, you will be notified of the receipt of your complaint and any outcome or further discussions that need to occur. We will try to resolve your complaint quickly and fairly.

Depending on the area of our billing that your complaint relates to, there may also be industry bodies we can involve to assist us in achieving a satisfactory outcome.

Following this, if your concerns cannot be dealt with to your satisfaction then you should seek independent legal advice to consider your options.